My husband took his car in for a service and they were not only courteous, but very understanding and helpful. Their showroom is beautiful and every employee we encountered was friendly and caring. We liked them so much we went back and test drove a vehicle which we ended up buying! We didn't think we would be able to get into a car but they worked to make the finances work for our budget. Amazing customer service. I wholeheartedly recommend Brazos Valley VW!!! I saw some horrible reviews from the past but I think they must have a change in management or something because they were super!
For a car dealership, pretty simple transaction.
I had a very positive experience at Brazos Valley Volkswagen in Bryan, TX today. I live in Waco, TX but had to drive to Bryan to play Taps for a veterans service in my 2006 VW Jetta. I started hearing an unusual noise as I got close to Bryan and after stopping at the cemetery I found that my under engine shield was detached in the front. After playing for the service I found that there was a VW dealership in Bryan and drove over to see if they could help with my problem. There service department was very helpful and said they thought they could get right on it and either take it completely off or properly reattach the shield. Within 15-20 minutes they fixed the loose shield and said there was no charge. I'll definitely remember this if I ever decide to trade in my Jetta. Thanks Bazos Valley Volkswagen, for helping out an out of town bugler, you definitely made a friend today.
So insanely expensive for no specific reason. I got everything done for less than one third of the Cost. Also, work was done in 1 day. Not 2 weeks. !!!!!!!
Brazos Valley VW has a great service and parts department. Nancy in service is friendly, helpful and easy to deal with. Henry, the parts manager is one of the most helpful and easygoing people I have ever dealt with. They are both deserving of your patronage.
I could go on and on about Virginia and Nancy! These women are some the kindest, most helpful people I have ever met! They went out of their way to help me, took me under their wings and made sure I fully understood everything being done to my car (and as struggling, broke, college student who knows absolutely nothing about cars, this is a hefty task), and made sure I was fully taken care of before I left! Easily the most positive experience I have ever had at a dealership!